ColoServe Support
ColoServe Technical support is available 24 hours a day, 365 days a year via ticketing system, online chat, and telephone. Our onsite NOC engineers and remote support technicians are always available to ensure reliable service and assist you.
For security reasons, your Customer ID number and my.coloserve.com password are required for technical support. For follow-up on an existing issue, please have the support ticket ID number ready.
Customer Portal:
http://My.ColoServe.com
Open a new support ticket, update existing tickets or review support ticket history.
Online Chat:
http://My.ColoServe.com
Live chat 24/7 for follow up on existing ticket status.
Telephone:
800-979-COLO [2656] Toll-free in North America
+1-415-869-6900 International
Choose menu option 2.
If you do not have a ticket open or are away from a computer, a ticket will be opened for you.
Support Self-Help Solutions:
Visit our extensive knowledge base.
Frequently asked questions
Reboots
FREE remote reboot through our secure customer portal.
Remote Hands
FREE (up to ten minutes per incident)
Upgrades & Professional Services
$75 per half hour, 1 hour minimum