Colocation FAQ
How to Purchase Colocation Space from ColoServe
- How do I order?
- How can I pay?
- Are there any hidden fees?
- Do you provide a guarantee or SLA?
- What is 95th Percentile Bandwidth billing?
ColoServe’s Screaming-Fast Network™
Technical Issues
- Will I have 24 hour access to your San Francisco Data Center?
- How many IP addresses do I get?
- How can I monitor my bandwidth?
- How does remote power cycling work?
- How quickly can I install my server?
- Do you provide an uptime guarantee?
- Will I get DNS support?
- Does ColoServe provide support?
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How to Purchase Colocation Space from ColoServe
How do I order?
Ordering single server space (1u/2u/3u/Tower) is easy using our ColoServe Order Form. If you are interested in rack space or cabinet pricing please request a quote, and a sales representative will get in touch with you for a no-obligation consultation regarding your colocation requirements. You may also call us toll-free at 1.800.979.COLO to talk to a sales representative.
How can I pay?
ColoServe accepts American Express, MasterCard, and Visa. Your card will automatically be charged each month. For businesses that wish to use a company check, we can accept check payments from US banks, but this may delay setup until after the check is received and processed. Wire transfers and verified PayPal accounts are also accepted for quarterly and annual payments.
Are there any hidden fees?
There are absolutely no hidden fees. We offer affordable yet powerful and full-featured products. There are additional managed services and options that we do offer on a fee basis, but they are purely optional.
Do you provide a guarantee or SLA?
ColoServe has a 10,000% Guaranteed™, 100% Uptime Service Level Agreement.
What is 95th Percentile Bandwidth billing?
The per Mbps bandwidth is based upon 5 minute averages of your actual usage, then subjected to 95th percentile adjustment. You pay based on this average in 1 Mbps increments at a set rate, depending on your commitment level.
Here's how it works:
We sample your actual usage every 5 minutes, we then average the total and post the result as a 5 minute usage point on your usage graph. Over the month, we will continue to plot the 5 minute averages, which total about 8,640 points plotted on the graph. We then take the top 5 percent of your usage (432 points) and throw it out! Your usage is determined based upon the highest remaining usage plotted. If your usage is at or lower than your committed bandwidth AFTER we've taken off the top 5%, you will not receive any additional billing. Any usage over the minimum will be billed at the appropriate rate.
You are automatically placed on a burstable 100 Mbps link. You'll be able to monitor your bandwidth usage to understand exactly what your usage is. At the beginning of the following month, you will get a bill for actual 95th percentile usage.
This method of billing provides you with a number of advantages. First, this equates to receiving your highest 36 hours of bandwidth usage free each month. Second, like our network, our billing is scaleable - the cost of entry is reduced and your bill will only increase as actual bandwidth usage occurs. Finally, you only pay for the higher of the upstream or downstream traffic.
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ColoServe’s Screaming-Fast Network™
How are you connected to the Internet?
Your hardware is located in a world-class data center right here in San Francisco with unbeatable peering and transit connections on redundant fiber loops with no single point of failure all operating at less than 50% of capacity. Learn more about our San Francisco Data Center.
What is ColoServe's Screaming-Fast Network™?
ColoServe has built an unbeatable network with connections to over 45 carriers. Your server will be directly connected to many of the world's Tier 1 backbones including UUNet, NTT/Verio, Level 3, AboveNet, and peering at PAIX, the original Internet Exchange. Learn more about our Screaming-Fast Network™.
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Technical Issues
Will I have 24 hour access to your San Francisco Data Center?
Yes, the ColoServe facility allows 24/7 access. Building security guards and our system administrators are on site at all times.
How many IP addresses do I get?
Each ColoServe plan includes a set number of IP addresses, normally from 8 to 32. Additional IP addresses are available for $1/each per month, subject to justification.
How can I monitor my bandwidth?
The customer portal at http://my.servepath.com provides complete bandwidth reporting, as well as support ticket and invoice history, server reboots, free security scanning, and a variety of other services.
How does remote power cycling work?
You can log in to our secure, password protected customer portal and instantly reboot your equipment. All ColoServe racks feature BayTech remote power controllers (RPCs), each of which has twelve individually controlled AC power receptacles. These RPCs interface with a private network of remote switch modules that allow you to turn-on, turn-off, or reboot your server over a secure interface to get you back up and running quickly and without requiring a trip to our facility.
How quickly can I install my server?
Once you have signed a quote from a sales representative and made the initial payment, we can usually have IP addresses assigned and space ready for installation in as little as 24 hours. Larger cabinet installations and custom cages may require additional time for parts and labor.
Do you provide an uptime guarantee?
ColoServe guarantees 100% uptime, and backs it up with our 10,000% Guaranteed™ Service Level Agreement. If your equipment should ever fail to perform due to infrastructure or network failures within our control we will fix the problem and grant you a credit towards future service for the lost time. Our goal is ensure your satisfaction by delivering reliable service with unbeatable performance.
Will I get DNS support?
Most of our customers handle DNS themselves on their own servers for maximum flexibility. ColoServe can provide support for DNS and primary or secondary DNS services for you if you wish. We will setup primary and secondary domain name service for as many domains as you submit to us at no charge.
Does ColoServe provide support?
Yes! Please visit our support page. We have lots of information and resources available online. We also provide free technical support via toll-free phone, online ticketing system, and live chat. Whenever possible we ask that you open a support ticket first so that we can track your issue. Please note that you are expected to maintain your server and any software you wish to run on your server.
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